Privacy Policy

Unicorn Group and its group companies — Tech Unicorn, CX Unicorn, Unicorn Lab and Yantri Tech ("Unicorn Group," "we," "our," or "us") — are committed to protecting your privacy. This Privacy Policy explains how we handle personal information across our websites, digital platforms, SaaS products, applications, and services (collectively, "Services"). Our defining principle is simple: we do not store your organization's end-user personal data. All client data is owned by the client and held in the client's own dedicated, single-tenant database and environment.

By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use.

1. Information We Collect

We collect information in several ways:

1.1. Information You Provide to Us

• Name, email address, phone number
• Company or organizational details
• Job title or role
• Billing and payment information
• Account credentials for SaaS systems
• Support requests, feedback, and survey responses
• Uploaded documents, case files, media, or other content used within our SaaS platforms

1.2. Information Collected Automatically

When you use our websites or SaaS products, we automatically collect:

• IP addresses and device identifiers
• Browser type, operating system, language, and usage patterns
• Log data, audit logs, and access records
• Cookies, session identifiers, and tracking technologies
• Performance metrics and product analytics

1.3. Information from Third Parties

We may receive limited data from:

• Integration partners (e.g., cloud services, communication platforms)
• Identity verification providers
• Payment processors
• Publicly available sources

2. How We Use Your Information

2.1 Provide and Improve Our Services

• Create and manage user accounts
• Deliver platform features and functionality
• Maintain system performance and security
• Personalize and enhance user experience

2.2 Business Operations

• Customer support and technical assistance
• Billing and financial reconciliation
• Analytics, reporting, and service optimization
• Research and development for new features

2.3 Legal and Compliance

• Verify identity and prevent fraud
• Maintain audit trails
• Meet legal, regulatory, or contractual obligations

2.4 Marketing and Communications

• Send updates, newsletters, invitations, and product announcements
• Provide personalized content or recommendations

You may opt out of marketing at any time.

3. Legal Basis for Processing (GDPR)

Where applicable, we process personal information based on:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• User consent

4. How We Share Information

We do not sell personal data. We may share data with:

4.1 Service Providers

Trusted third parties who support:

• Cloud hosting
• Email and communication tools
• Payment processing
• Identity verification
• Security monitoring

These providers are bound by confidentiality and data protection agreements.

4.2 Government or Legal Authorities

Only when required to:

• Comply with legal obligations
• Protect users or public safety
• Respond to court orders or legal processes

4.3 Internal Companies

Unicorn Group companies may share data across entities for:

• Support and maintenance
• Account management
• Product cross-integration

4.4 Business Transfers

If involved in a merger, acquisition, restructuring, or asset sale, data may be transferred under strict confidentiality.

5. Data Retention

We retain personal data only as long as necessary for:

• Service provision
• Legal compliance
• Security and auditing
• Contractual requirements

When retention is no longer required, data is securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies to:

• Enable core website functionality
• Measure performance
• Improve user experience
• Support authentication

Users may adjust cookie preferences through browser settings.

7. Security Measures

Our platforms are hosted on leading certified cloud providers — including Microsoft Azure, Google Cloud, and Amazon Web Services (AWS) — and we build on their compliant services where applicable. In addition, we implement industry-standard security controls including:

• Encryption in transit and at rest
• Role-based access control
• Multi-factor authentication (where applicable)
• Continuous monitoring and logging
• Regular penetration testing and code reviews

Despite best efforts, no system is 100% secure. Users are responsible for safeguarding account credentials.

8. Data Subject Rights

Depending on your region (e.g., GDPR, CCPA), you may have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Restrict or object to processing
• Port your data
• Withdraw consent where applicable

Submit requests to: admin@cxunicorn.com

9. Children's Privacy

Our Services are not designed for children under 16, unless specifically authorized under a regulated program (e.g., educational platforms). We do not knowingly collect data from minors without parental or institutional consent.

10. International Data Transfers

Our solutions operate globally. Data may be processed in countries with different legal standards. We use:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Data protection addendums

To ensure safe and lawful transfers.

11. SaaS Product-Specific Terms

For customers using Unicorn Group SaaS platforms:

• Each tenant's data is isolated and not accessible by others
• Customers retain ownership of all uploaded or generated content
• Data processing complies with contractual Data Processing Agreements (DPA)
• Logs, AI outputs, and analytics remain within the customer environment unless permitted

12. AI, Automation & Responsible Usage

Unicorn Group employs responsible AI principles:

• AI outputs are explainable and audit-ready
• No automated decision-making without human oversight
• AI models do not train on client data unless explicitly authorized
• Sensitive information is never used for model training or external sharing

AI features are designed to assist - not replace - human professionals.

13. Changes to This Privacy Policy

We may update this Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

For questions, concerns, or privacy requests, contact us:

CX Unicorn - Privacy Office
Email: admin@cxunicorn.com
Phone: +1 (202) 516-7924